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Active Incident

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3

Active Incidents

0

Active Maintenances

9

Upcoming Maintenances

Outgoing Wire Disruption Operational

Incident Status

Operational

Components

Wire | API, Wire | Email Notices, Wire | File Transfer, Wire Settlement

Services

Infrastructure - Database, Infrastructure - SFTP File Transfer, Processing - Core Banking Functions, Processing - Wires (Domestic), Processing - Wires (International), File - Wire In, File - Wire Out


July 16, 2025 9:08AM CDT
July 16, 2025 2:08PM UTC
[Monitoring] Update: Evolve has received confirmation from our Core Service Provider that a software patch has been successfully deployed. As a result, outgoing wire processing has resumed normal operations. Impact: All outgoing wire transactions submitted via API, NetTeller, and other transmission methods are now being processed as expected. Contact: If you have any questions or experience any further issues, please reach out to your Account Manager.

July 16, 2025 8:18AM CDT
July 16, 2025 1:18PM UTC
[Investigating] Summary: Evolve is currently experiencing an outage impacting all outgoing wire transactions. This disruption is due to an ongoing issue with our Core Service Provider. Impact: All outgoing wire transactions are currently unavailable, including those submitted via API, NetTeller, and all other supported transmission methods. Clients may receive errors or be unable to initiate outgoing wires at this time. Incoming wire processing is not impacted. Contact: Please reach out to your Account Manager with any questions or if you require assistance. We will provide updates as soon as more information becomes available.
Wire Data Extract Delay Operational

Incident Status

Operational

Components

Wire | File Transfer

Services

Infrastructure - Database, File - Wire In, File - Wire Out


July 16, 2025 4:32PM CDT
July 16, 2025 9:32PM UTC
[Monitoring] Update: Evolve has caught up on Wire data extracts, and all extracts are now being delivered as expected. We will continue to monitor closely to ensure consistent performance. Contact: If you have any questions, please reach out to your Account Manager.

July 15, 2025 5:38PM CDT
July 15, 2025 10:38PM UTC
[Identified] Update: All incoming wires that are complete will receive their PR status after our Core Service Provider completes their end-of-day processing this evening. Updated data extracts reflecting these changes will be delivered early Wednesday morning. Outgoing wires will continue to receive their PR status in the data extract once processed by the Core Service Provider. We expect data extract delivery to be fully caught up by tomorrow morning, with normal generation resuming thereafter. Impact: Incoming and outgoing wire data extracts are currently delayed but in progress. No client action is required at this time. Contact: Please reach out to your Account Manager with any questions.

July 15, 2025 1:47PM CDT
July 15, 2025 6:47PM UTC
[Identified] Update: Evolve has begun gradually releasing Wire Data Extracts following the deployment of a software patch to address earlier issues. While extracts are now being delivered, we are not yet operating at full production scale. Clients may experience delays as we work toward normal processing capacity. Contact: If you have any questions, please contact your Account Manager.

July 15, 2025 11:58AM CDT
July 15, 2025 4:58PM UTC
[Investigating] Summary: Evolve is currently experiencing issues generating Wire Data Extracts due to a technical issue impacting our back-end processing. As a result, all Wire Data Extracts are currently delayed. Our engineering team is actively working to resolve the issue and restore normal extract delivery as soon as possible. Impact: All clients may experience a delay in receiving their Wire Data Extracts. No data has been lost, and extracts will be delivered once the issue is resolved. Contact: If you have any questions or need assistance, please contact your Account Manager.
ISO20022 Wire Processing Impact Operational

Incident Status

Operational

Components

Wire | API, Wire | Email Notices, Wire | File Transfer, Wire Settlement

Services

Processing - Core Banking Functions, Processing - Wires (Domestic), Processing - Wires (International), File - Wire In, File - Wire Out


July 14, 2025 4:27PM CDT
July 14, 2025 9:27PM UTC
[Monitoring] Update: Evolve has deployed a software patch to resolve the issue with missing data elements in today’s Wire Data Extracts. All Wire Data Extracts delivered today will be regenerated and re-delivered to clients. Contact: If you have any questions, please contact your Account Manager.

July 14, 2025 11:58AM CDT
July 14, 2025 4:58PM UTC
[Identified] Update: Evolve is now successfully processing both incoming and outgoing wires across all channels, including API and Netteller. While we are working through a backlog, wire processing is active and ongoing. Clients may experience delays as we catch up. We will provide a follow-up update once the morning’s Wire extracts—impacted by missing data elements—have been regenerated and delivered. Contact: Please reach out to your Account Manager with any questions.

July 14, 2025 9:40AM CDT
July 14, 2025 2:40PM UTC
[Investigating] Update: Evolve’s Core Service Provider has acknowledged the issue and deployed their top engineering team to work toward a resolution. Similar issues are being reported by other banks using the same provider. We will share additional updates as they become available. Contact: If you have any questions, please reach out to your Account Manager.

July 14, 2025 7:44AM CDT
July 14, 2025 12:44PM UTC
[Investigating] Evolve is currently experiencing technical challenges related to our transition to the ISO 20022 data standard. While we continue to work closely with our Core Service Provider to complete the migration as quickly as possible, we have implemented contingency measures to minimize disruption. Clients may continue to submit incoming and outgoing wires as usual. At this time: • Incoming wires are partially processing through the new system. Our team is actively monitoring and validating successful deliveries to ensure accuracy. • Outgoing wire functionality is temporarily halted. Our engineering team is actively testing, and we will provide an update as soon as outgoing wires are confirmed operational. During this period, incoming wire submissions will be handled manually by Evolve’s Wire Desk until the ISO 20022 migration is finalized. Please see below for additional information and frequently asked questions. Why is the ISO 20022 transition delayed? Due to unexpected technical issues, some components of the outgoing backend processing infrastructure could not be fully migrated to the ISO 20022 standard by the July 14, 2025 deadline. How does this impact clients? Evolve anticipated potential transition challenges and prepared a backup manual process to ensure continuity of service. As of Monday, July 14: • Clients can continue submitting incoming and outgoing wires and upon resolution Evolve will begin to process the queue. • Evolve will process incoming wires manually, which may result in: • Delays in processing times • Delays in the generation and delivery of wire-related data extract files When will the ISO 20022 transition be completed? Evolve is actively working to address the remaining technical impacts. We will continue to provide updates as they come available. Ongoing Updates We will provide regular status updates as we work toward full ISO 20022 adoption, including a formal confirmation once the transition is complete.

ACH Origination | API




Operational

ACH Origination | File Transfer




Operational

ACH Receiving | File Transfer




Operational

ACH Settlement




Operational

Book Transfer | File Transfer




Operational

Card Acquiring | API




Operational

Card Issuance | API




Operational

Check Printing | File Transfer




Operational

KYC | API




Operational

Ledger | API




Operational

Online Banking




Operational

RDC | File Transfer




Operational

RPPS | File Transfer




Operational

RTP Receive | API




Operational

RTP Send | API




Operational

vAccounts | File Transfer




Operational

Wire | API




Operational

Wire | Email Notices




Operational

Wire | File Transfer




Operational

Wire Settlement




Operational

Scheduled Maintenance

RTP Infrastructure MaintenancePlanned Maintenance

Schedule

July 22, 2025 11:00AM - 12:00PM CDT
July 22, 2025 4:00PM - 5:00PM UTC

Components

RTP Receive | API, RTP Send | API

Services

Infrastructure - Database, Compliance Processing - TMaaS, PaaS Engine Processing - RTP, Processing - Core Banking Functions, Eve - Prefund Ledger, Eve - Ecco Ledger

Description

Details: Evolve is deploying regularly scheduled maintenance updates to RTP services on Tuesday, 07.22.2025, 11:00-12:00 pm CT. Impact: RTP services may experience degraded performance during this maintenance window. Clients may receive unexpected errors for RTP transactions received during this window. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.
SSH Public Key UpdatePlanned Maintenance

Schedule

July 26, 2025 11:00AM - 2:00PM CDT
July 26, 2025 4:00PM - 7:00PM UTC

Components

ACH Origination | File Transfer, ACH Receiving | File Transfer, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, RPPS | File Transfer, vAccounts | File Transfer, Wire | File Transfer

Services

Infrastructure - SFTP File Transfer, File - ACH Return Generator, File - Account Activity, File - Account Balance, File - ACH Trace, File - Book Transfer, File - FinTech Ledger, File - Incoming ACH Return, File - vAccount ACH Receiving, File - RPPS, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: As part of Evolve's quarterly public key update, we are updating our public key and fingerprint for SSH connections between our clients and Evolve. This supports the secure passing of data via Evolve’s SFTP service. Impact: Clients that have not accepted the new SSH public key and fingerprint will not be able to connect to Evolve's SFTP server or be able to pass files after the maintenance window on 07.26.25 starting at 11am CT. Actions Required: Clients should adopt the new public key and fingerprint to continue passing files to Evolve's SFTP server following the regular cadence of data transfer. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com. For more information, Evolve will be publishing a guide to our ReadMe documentation site in our next documentation release cycle.
Labor Day | Federal HolidayPlanned Maintenance

Schedule

September 1, 2025 12:00AM - 11:59PM CDT
September 1, 2025 5:00AM - 4:59AM UTC

Components

ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement

Services

Federal Reserve - ACH, Federal Reserve - Checks, Federal Reserve - Wire, Processing - ACH, Processing - Wires (Domestic), Processing - Wires (International), File - ACH Return Generator, File - ACH Trace, File - Incoming ACH Return, File - vAccount ACH Receiving, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: Evolve will experience scheduled downtime on September 1, 2025 in observance of Labor Day. Impact: Processing services provided by the Federal Reserve are scheduled to be down during the scheduled window. Payments will not be processed through the Federal Reserve during this time. Payment processing will resume as soon as the Federal Reserve's services come back online following the federal holiday. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.
SSH Public Key UpdatePlanned Maintenance

Schedule

October 11, 2025 11:00AM - 2:00PM CDT
October 11, 2025 4:00PM - 7:00PM UTC

Components

ACH Origination | File Transfer, ACH Receiving | File Transfer, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, RPPS | File Transfer, vAccounts | File Transfer, Wire | File Transfer

Services

Infrastructure - SFTP File Transfer, File - ACH Return Generator, File - Account Activity, File - Account Balance, File - ACH Trace, File - Book Transfer, File - FinTech Ledger, File - Incoming ACH Return, File - vAccount ACH Receiving, File - RPPS, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: As part of Evolve's quarterly public key update, we are updating our public key and fingerprint for SSH connections between our clients and Evolve. This supports the secure passing of data via Evolve’s SFTP service. Impact: Clients that have not accepted the new SSH public key and fingerprint will not be able to connect to Evolve's SFTP server or be able to pass files after the maintenance window on 10.11.25 starting at 11am CT. Actions Required: Clients should adopt the new public key and fingerprint to continue passing files to Evolve's SFTP server following the regular cadence of data transfer. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com. For more information, Evolve will be publishing a guide to our ReadMe documentation site in our next documentation release cycle.
Columbus Day | Federal HolidayPlanned Maintenance

Schedule

October 13, 2025 12:00AM - 11:59PM CDT
October 13, 2025 5:00AM - 4:59AM UTC

Components

ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement

Services

Federal Reserve - ACH, Federal Reserve - Checks, Federal Reserve - Wire, Processing - ACH, Processing - Wires (Domestic), Processing - Wires (International), File - ACH Return Generator, File - ACH Trace, File - Incoming ACH Return, File - vAccount ACH Receiving, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: Evolve will experience scheduled downtime on October 13, 2025 in observance of Columbus Day. Impact: Processing services provided by the Federal Reserve are scheduled to be down during the scheduled window. Payments will not be processed through the Federal Reserve during this time. Payment processing will resume as soon as the Federal Reserve's services come back online following the federal holiday. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.
Veterans Day | Federal HolidayPlanned Maintenance

Schedule

November 11, 2025 12:00AM - 11:59PM CST
November 11, 2025 6:00AM - 5:59AM UTC

Components

ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement

Services

Federal Reserve - ACH, Federal Reserve - Checks, Federal Reserve - Wire, Processing - ACH, Processing - Wires (Domestic), Processing - Wires (International), File - ACH Return Generator, File - ACH Trace, File - Incoming ACH Return, File - vAccount ACH Receiving, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: Evolve will experience scheduled downtime on November 11, 2025 in observance of Veterans Day. Impact: Processing services provided by the Federal Reserve are scheduled to be down during the scheduled window. Payments will not be processed through the Federal Reserve during this time. Payment processing will resume as soon as the Federal Reserve's services come back online following the federal holiday. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.
Thanksgiving Day | Federal HolidayPlanned Maintenance

Schedule

November 27, 2025 12:00AM - 11:59PM CST
November 27, 2025 6:00AM - 5:59AM UTC

Components

ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement

Services

Federal Reserve - ACH, Federal Reserve - Checks, Federal Reserve - Wire, Processing - ACH, Processing - Wires (Domestic), Processing - Wires (International), File - ACH Return Generator, File - ACH Trace, File - Incoming ACH Return, File - vAccount ACH Receiving, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: Evolve will experience scheduled downtime on November 27, 2025 in observance of Thanksgiving Day. Impact: Processing services provided by the Federal Reserve are scheduled to be down during the scheduled window. Payments will not be processed through the Federal Reserve during this time. Payment processing will resume as soon as the Federal Reserve's services come back online following the federal holiday. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.
Christmas Day | Federal HolidayPlanned Maintenance

Schedule

December 25, 2025 12:00AM - 11:59PM CST
December 25, 2025 6:00AM - 5:59AM UTC

Components

ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement

Services

Federal Reserve - ACH, Federal Reserve - Checks, Federal Reserve - Wire, Processing - ACH, Processing - Wires (Domestic), Processing - Wires (International), File - ACH Return Generator, File - ACH Trace, File - Incoming ACH Return, File - vAccount ACH Receiving, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: Evolve will experience scheduled downtime on December 25, 2025 in observance of Christmas Day. Impact: Processing services provided by the Federal Reserve are scheduled to be down during the scheduled window. Payments will not be processed through the Federal Reserve during this time. Payment processing will resume as soon as the Federal Reserve's services come back online following the federal holiday. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.
New Year's Day | Federal HolidayPlanned Maintenance

Schedule

January 1, 2026 12:00AM - 11:59PM CST
January 1, 2026 6:00AM - 5:59AM UTC

Components

ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement

Services

Federal Reserve - ACH, Federal Reserve - Checks, Federal Reserve - Wire, Processing - ACH, Processing - Wires (Domestic), Processing - Wires (International), File - ACH Return Generator, File - ACH Trace, File - Incoming ACH Return, File - vAccount ACH Receiving, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: Evolve will experience scheduled downtime on January 1, 2026 in observance of New Year's Day. Impact: Processing services provided by the Federal Reserve are scheduled to be down during the scheduled window. Payments will not be processed through the Federal Reserve during this time. Payment processing will resume as soon as the Federal Reserve's services come back online following the federal holiday. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.