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Active Incident

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1

Active Incidents

0

Active Maintenances

8

Upcoming Maintenances

Wire API Intermittent ConnectivityOperational

Incident Status

Operational

Components

Wire | API, Wire | File Transfer

Services

Processing - Wires (Domestic), File - Wire In, File - Wire Out


November 20, 2024 10:33AM CST
November 20, 2024 4:33PM UTC
[Monitoring] Monitoring: Evolve has restored connectivity and will continue to monitor processing and file delivery to clients. Contact: Please direct any comments or questions either to your Account Manager or status@getevolved.com.

November 20, 2024 10:26AM CST
November 20, 2024 4:26PM UTC
[Investigating] Summary: Evolve began experiencing connectivity issues with our Core Service Provider this morning at 10am CT on 11.20.2024. Evolve has been investigating to resolve this issue. Impact: Due to connectivity issues with our Core Service Provider, Evolve's Wire API is down and outgoing Wires cannot be created via the API. Additionally, Wire Data Extracts are impacted. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.

ACH Origination | API




Operational

ACH Origination | File Transfer




Operational

ACH Receiving | File Transfer




Operational

ACH Settlement




Operational

Book Transfer | File Transfer




Operational

Card Acquiring | API




Operational

Card Issuance | API




Operational

Check Printing | File Transfer




Operational

KYC | API




Operational

Ledger | API




Operational

Online Banking




Operational

RDC | File Transfer




Operational

RPPS | File Transfer




Operational

RTP Receive | API




Operational

RTP Send | API




Operational

vAccounts | File Transfer




Operational

Wire | API




Operational

Wire | Email Notices




Operational

Wire | File Transfer




Operational

Wire Settlement




Operational

Scheduled Maintenance

RTP Infrastructure MaintenancePlanned Maintenance

Schedule

November 26, 2024 11:00AM - 12:00PM CST
November 26, 2024 5:00PM - 6:00PM UTC

Components

RTP Receive | API, RTP Send | API

Services

Infrastructure - Database, Compliance Processing - TMaaS, PaaS Engine Processing - RTP, Processing - Core Banking Functions, Eve - Prefund Ledger, Eve - Ecco Ledger, The Clearing House - Network, The Clearing House - Gateway

Description

Details: Evolve is deploying regularly scheduled maintenance updates to RTP services on Tuesday, 11.26.2024, 11:00-12:00 pm CT. Impact: RTP services may experience degraded performance during this maintenance window. Clients may receive unexpected errors for RTP transactions received during this window. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.
Thanksgiving | Federal HolidayPlanned Maintenance

Schedule

November 28, 2024 12:00AM - 11:59PM CST
November 28, 2024 6:00AM - 5:59AM UTC

Components

ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement

Services

Federal Reserve - ACH, Federal Reserve - Checks, Federal Reserve - Wire, Processing - ACH, Processing - Wires (Domestic), Processing - Wires (International), File - ACH Return Generator, File - ACH Trace, File - Incoming ACH Return, File - vAccount ACH Receiving, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: Evolve will experience scheduled downtime on November 28, 2024 in observance of Thanksgiving. Impact: Processing services provided by the Federal Reserve are scheduled to be down during the scheduled window. Payments will not be processed through the Federal Reserve during this time. Payment processing will resume as soon as the Federal Reserve's services come back online following the federal holiday. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.
HOLD - Standard Maintenance WindowPlanned Maintenance

Schedule

November 30, 2024 9:00AM - 11:00AM CST
November 30, 2024 3:00PM - 5:00PM UTC

Components

ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, RPPS | File Transfer, vAccounts | File Transfer, Wire | API, Wire | Email Notices, Wire | File Transfer, Wire Settlement

Services

Infrastructure - Database, Infrastructure - SFTP File Transfer, Processing - ACH, Processing - Book Transfer, Processing - Wires (Domestic), Processing - Wires (International), File - ACH Return Generator, File - Account Activity, File - Account Balance, File - ACH Trace, File - Book Transfer, File - FinTech Ledger, File - Incoming ACH Return, File - vAccount ACH Receiving, File - RPPS, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: Evolve is deploying regularly scheduled maintenance updates to services on Saturday, 11.30.2024, 09:00-11:00 am CT. Impact: Evolve Services may experience degraded performance during this maintenance window. Clients may receive unexpected errors for transactions received during this window. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.
Christmas | Federal HolidayPlanned Maintenance

Schedule

December 25, 2024 12:00AM - 11:59PM CST
December 25, 2024 6:00AM - 5:59AM UTC

Components

ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, Wire | API, Wire | File Transfer, Wire Settlement

Services

Federal Reserve - ACH, Federal Reserve - Checks, Federal Reserve - Wire, Processing - ACH, Processing - Wires (Domestic), Processing - Wires (International), File - ACH Return Generator, File - ACH Trace, File - Incoming ACH Return, File - vAccount ACH Receiving, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: Evolve will experience scheduled downtime on December 25, 2024 in observance of Christmas. Impact: Processing services provided by the Federal Reserve are scheduled to be down during the scheduled window. Payments will not be processed through the Federal Reserve during this time. Payment processing will resume as soon as the Federal Reserve's services come back online following the federal holiday. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.
SSH Public Key UpdatePlanned Maintenance

Schedule

January 11, 2025 11:00AM - 2:00PM CST
January 11, 2025 5:00PM - 8:00PM UTC

Components

ACH Origination | File Transfer, ACH Receiving | File Transfer, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, RPPS | File Transfer, vAccounts | File Transfer, Wire | File Transfer

Services

Infrastructure - SFTP File Transfer, File - ACH Return Generator, File - Account Activity, File - Account Balance, File - ACH Trace, File - Book Transfer, File - FinTech Ledger, File - Incoming ACH Return, File - vAccount ACH Receiving, File - RPPS, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: As part of Evolve's quarterly public key update, we are updating our public key and fingerprint for SSH connections between our clients and Evolve. This supports the secure passing of data via Evolve’s SFTP service. Impact: Clients that have not accepted the new SSH public key and fingerprint will not be able to connect to Evolve's SFTP server or be able to pass files after the maintenance window on 01.11.25 starting at 11am CT. Actions Required: Clients should adopt the new public key and fingerprint to continue passing files to Evolve's SFTP server following the regular cadence of data transfer. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com. For more information, Evolve will be publishing a guide to our ReadMe documentation site in our next documentation release cycle.
SSH Public Key UpdatePlanned Maintenance

Schedule

April 12, 2025 11:00AM - 2:00PM CDT
April 12, 2025 4:00PM - 7:00PM UTC

Components

ACH Origination | File Transfer, ACH Receiving | File Transfer, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, RPPS | File Transfer, vAccounts | File Transfer, Wire | File Transfer

Services

Infrastructure - SFTP File Transfer, File - ACH Return Generator, File - Account Activity, File - Account Balance, File - ACH Trace, File - Book Transfer, File - FinTech Ledger, File - Incoming ACH Return, File - vAccount ACH Receiving, File - RPPS, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: As part of Evolve's quarterly public key update, we are updating our public key and fingerprint for SSH connections between our clients and Evolve. This supports the secure passing of data via Evolve’s SFTP service. Impact: Clients that have not accepted the new SSH public key and fingerprint will not be able to connect to Evolve's SFTP server or be able to pass files after the maintenance window on 04.12.25 starting at 11am CT. Actions Required: Clients should adopt the new public key and fingerprint to continue passing files to Evolve's SFTP server following the regular cadence of data transfer. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com. For more information, Evolve will be publishing a guide to our ReadMe documentation site in our next documentation release cycle.
SSH Public Key UpdatePlanned Maintenance

Schedule

July 12, 2025 11:00AM - 2:00PM CDT
July 12, 2025 4:00PM - 7:00PM UTC

Components

ACH Origination | File Transfer, ACH Receiving | File Transfer, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, RPPS | File Transfer, vAccounts | File Transfer, Wire | File Transfer

Services

Infrastructure - SFTP File Transfer, File - ACH Return Generator, File - Account Activity, File - Account Balance, File - ACH Trace, File - Book Transfer, File - FinTech Ledger, File - Incoming ACH Return, File - vAccount ACH Receiving, File - RPPS, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: As part of Evolve's quarterly public key update, we are updating our public key and fingerprint for SSH connections between our clients and Evolve. This supports the secure passing of data via Evolve’s SFTP service. Impact: Clients that have not accepted the new SSH public key and fingerprint will not be able to connect to Evolve's SFTP server or be able to pass files after the maintenance window on 07.12.25 starting at 11am CT. Actions Required: Clients should adopt the new public key and fingerprint to continue passing files to Evolve's SFTP server following the regular cadence of data transfer. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com. For more information, Evolve will be publishing a guide to our ReadMe documentation site in our next documentation release cycle.
SSH Public Key UpdatePlanned Maintenance

Schedule

October 11, 2025 11:00AM - 2:00PM CDT
October 11, 2025 4:00PM - 7:00PM UTC

Components

ACH Origination | File Transfer, ACH Receiving | File Transfer, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, RDC | File Transfer, RPPS | File Transfer, vAccounts | File Transfer, Wire | File Transfer

Services

Infrastructure - SFTP File Transfer, File - ACH Return Generator, File - Account Activity, File - Account Balance, File - ACH Trace, File - Book Transfer, File - FinTech Ledger, File - Incoming ACH Return, File - vAccount ACH Receiving, File - RPPS, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN

Description

Summary: As part of Evolve's quarterly public key update, we are updating our public key and fingerprint for SSH connections between our clients and Evolve. This supports the secure passing of data via Evolve’s SFTP service. Impact: Clients that have not accepted the new SSH public key and fingerprint will not be able to connect to Evolve's SFTP server or be able to pass files after the maintenance window on 10.11.25 starting at 11am CT. Actions Required: Clients should adopt the new public key and fingerprint to continue passing files to Evolve's SFTP server following the regular cadence of data transfer. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com. For more information, Evolve will be publishing a guide to our ReadMe documentation site in our next documentation release cycle.