Header Image
Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Internet Network Outage - Same Day ACHOperational

Incident Status

Operational

Components

ACH Origination | API, ACH Origination | File Transfer, ACH Receiving | File Transfer, ACH Settlement, Book Transfer | File Transfer, Card Issuance | API, Check Printing | File Transfer, Ledger | API, Online Banking, RDC | File Transfer, RPPS | File Transfer, RTP Receive | API, RTP Send | API, vAccounts | File Transfer, Wire | API, Wire | Email Notices, Wire | File Transfer, Wire Settlement

Services

Compliance Processing - TMaaS, PaaS Engine Processing - RTP, Processing - ACH, Processing - Book Transfer, Processing - Card Issuance, Processing - Core Banking Functions, Processing - Ledger, Processing - Wires (Domestic), Processing - Wires (International), File - ACH Return Generator, File - Account Activity, File - Account Balance, File - ACH Trace, File - Book Transfer, File - FinTech Ledger, File - Incoming ACH Return, File - vAccount ACH Receiving, File - RPPS, File - Wire In, File - Wire Out, File - Check Printing, File - X9, File - RDN


April 23, 2024 5:31PM CDT
April 23, 2024 10:31PM UTC
[Monitoring] Monitoring: Evolve's internet service has been restored. Evolve will continue to monitor the incident to ensure all operations are functional. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.

April 23, 2024 3:40PM CDT
April 23, 2024 8:40PM UTC
[Investigating] Update: Shortly after 3 pm Central Time today (04.23.2024) , Evolve lost internet connection from the Evolve Network. Evolve anticipates this to be a recurrence of yesterday's incident (04.22.2024). Impact: Same Day ACH originated files processed successfully within the Same Day window. Evolve is working toward a timely solution to avoid impacts to later delivery windows. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.

April 23, 2024 7:29AM CDT
April 23, 2024 12:29PM UTC
[Monitoring] Monitoring: The incident appears to be resolved. Evolve's internet service has been fully restored. Evolve will continue to monitor the incident to ensure all operations are functional. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.

April 22, 2024 8:18PM CDT
April 23, 2024 1:18AM UTC
[Identified] Update: ACH Origination is up and processing with an established connection to the Federal Reserve. Although ACH Origination is back online with degraded performance, ACH Receiving and other impacted services are still experiencing service outages. Evolve's internet service provider confirmed they were experiencing DNS issues at the data center. Evolve is working with them to resolve the internet network outage. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.

April 22, 2024 4:36PM CDT
April 22, 2024 9:36PM UTC
[Identified] Identified: The network outage appears to be localized to Evolve's data center, impacting the network connectivity at Evolve's Corporate HQ. Evolve is still experiencing a network connectivity outage and is pursuing alternative processing gateways through other Evolve locations. Impact: Same Day ACH files did not make the same day window. As Evolve works through the network connectivity incident, Evolve aims to process the missed Same Day ACH transactions as Next Day ACH.

April 22, 2024 2:55PM CDT
April 22, 2024 7:55PM UTC
[Investigating] Update: Evolve expanded the impacted infrastructure to all interfaces and processing services based on client feedback, including SFTP and API supported services.

April 22, 2024 2:39PM CDT
April 22, 2024 7:39PM UTC
[Investigating] Summary: Shortly after 2 pm Central Time, Evolve lost internet connection from the Evolve Network. Evolve has actively been working on a resolution from the start of the incident. Impact: Same Day ACH file processing is expected to be impacted by this lapse in internet connectivity, if same day ACH windows are missed. Missed delivery windows will result in delayed Same Day ACH transaction delivery and posting. Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.

ACH Origination | API




Operational

ACH Origination | File Transfer




Operational

ACH Receiving | File Transfer




Operational

ACH Settlement




Operational

Book Transfer | File Transfer




Operational

Card Acquiring | API




Operational

Card Issuance | API




Operational

Check Printing | File Transfer




Operational

KYC | API




Operational

Ledger | API




Operational

Online Banking




Operational

RDC | File Transfer




Operational

RPPS | File Transfer




Operational

RTP Receive | API




Operational

RTP Send | API




Operational

vAccounts | File Transfer




Operational

Wire | API




Operational

Wire | Email Notices




Operational

Wire | File Transfer




Operational

Wire Settlement




Operational

Scheduled Maintenance

BREAKING CHANGE: New Wire FieldPlanned Maintenance

Schedule

May 20, 2024 12:00AM - 1:00AM CDT
May 20, 2024 5:00AM - 6:00AM UTC

Components

Wire | File Transfer

Services

File - Wire In, File - Wire Out

Description

Summary: Evolve Bank & Trust is introducing a new wire field, benef_info, to surface critical information from banking partners. This change will be introduced in a maintenance window on May 20, 2024 from 12am - 1am CDT. Impact: Starting from Monday, May 20, 2024, the benef_info field will be introduced to extracts and will provide additional context for related transactions. This addition will provide clients with more detailed information regarding relevant wire transfers. More details can be found: https://developers.getevolved.com/enterprise-plus/changelog/breaking-change-introduction-of-benef_info-field Contact: Please direct any comments or questions to either your Account Manager or status@getevolved.com.